Effective Date: 5th September 2025
At My 25 Dollar Bucket, customer satisfaction is very important to us. We aim to deliver high-quality streaming services that meet your expectations. However, we understand that certain circumstances may require a refund. This policy explains when refunds are granted and how they are processed.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
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Technical Issues: If you experience persistent technical problems that prevent you from using the service, and our support team cannot resolve the issue within 72 hours.
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Service Not Delivered: If your subscription is not activated or access is not provided within the promised timeframe.
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Billing Errors: If you were charged incorrectly or billed more than once.
2. Non-Refundable Situations
Refunds will not be granted for:
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Change of mind after subscription activation.
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Inability to use the service due to issues outside our control (e.g., poor internet connection, incompatible devices).
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Account suspension or termination due to violation of our Terms of Service.
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Requests made after the 7-day refund window has passed.
3. How to Request a Refund
To request a refund:
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Contact our support team within 7 days of your subscription purchase.
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Provide your order number, proof of payment, and details of the issue.
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Our team will review your request within 7 business days and notify you of the outcome.
4. Refund Method
Approved refunds will be processed using your original payment method. Depending on your bank or payment provider, refunds may take up to 10 business days to appear in your account.
5. Chargebacks
We strongly encourage you to contact us first to resolve issues before initiating a chargeback with your bank. Unauthorized chargebacks may result in suspension or termination of your account and services.
6. Contact Us
If you have any questions about this Refund Policy, please reach out via:
💬 Chat Bubble (bottom-right of the site)
📧 Email: support@my25dollarbucket.com
By purchasing a subscription with My 25 Dollar Bucket, you agree to this Refund Policy. We may update or modify it at any time, with changes posted on this page.